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    What To Do If Your Coinbase ID Verification Is Not Working

    Image Source: 24K-Production / Shutterstock

    Coinbase ID verification is crucial for preventing fraud and ensuring the security of user accounts. It is a mandatory process that enhances the safety of your Coinbase account information, such as financial details and cards, by ensuring only you can access them.

    All users are required to complete the ID verification process through the Coinbase website or mobile app to uphold the integrity of the cryptocurrency ecosystem. Coinbase strictly prohibits the submission of identity documents via email for verification purposes.

    What is Coinbase?

    Established in 2012, Coinbase has emerged as one of the prominent digital currency exchange platforms. Initially focused on Bitcoin, it now supports various digital assets and operates in over 100 countries. With a workforce of over 1,700 employees, Coinbase serves more than 56 million users, making it a convenient marketplace for Bitcoin transactions.

    As a regulated financial services company, Coinbase abides by financial regulations like KYC (Know Your Customer) and AML (Anti-Money Laundering) laws. It has the authority to deny access or limit accounts, hence the strict verification process for users.

    Coinbase Photo ID Verification

    During ID verification, ensure:

    Valid and unaltered documents are used. Document images must be well-lit and clear without any alterations. Using a reliable browser like Chrome is recommended for authentication.

    Using a mobile camera for verification

    If the computer camera is unavailable, opt for the Mobile Camera option. You will receive a verification link on your phone to complete the process using your phone camera.

    For users outside the US, only state-issued IDs like driver’s licenses are accepted. Non-US users cannot submit black and white or color-corrected ID documents. If lacking a computer webcam, verification can be done through the mobile app.

    Coinbase selfie instructions

    Ensure proper lighting and background for the selfie. Certain requirements like no sunglasses or caps and clear visibility of the face must be met.

    Benefits of Coinbase ID Verification

    Coinbase’s KYC process ensures customer authenticity and prevents fraudulent accounts, providing a secure environment for users. Verification allows unrestricted buying and selling of digital assets based on different verification levels.

    • Level 1: Limited purchases and sales.
    • Level 2: Unlimited transactions and wire transfers with proof of address.
    • Level 3: Full identity verification for blockchain transactions.

    New and existing Coinbase users must undergo ID verification conforming to international regulations.

    2-Factor Authentication

    Enabling 2-factor authentication enhances Coinbase’s security. It requires entering a unique code along with login credentials for access.

    Security Key

    A physical security key provides secure authentication by generating a one-time pin, ensuring enhanced security.

    Duo and Google Authenticator (TOTP)

    Apps like Duo and Google Authenticator generate time-based one-time passwords for added security through secret key encryption.

    SMS/Text

    Text-based authentication via SMS verification adds an extra layer of security by linking authentication to a phone number.

    Issues with Coinbase ID Verification

    Many individuals encounter challenges when verifying their IDs on Coinbase, leading to errors such as “Unable to upload your ID.” This error usually indicates a problem connecting to Coinbase’s ID-verification service. If you face this issue, it is advisable to wait for 15 minutes before attempting verification again.

    At times, users are prompted to re-upload their IDs despite having done so previously. Additional authentication may be required in specific situations before resuming brokerage services. This verification process usually starts on the website.

    To successfully upload documents like passports, driver’s licenses, or state IDs, users should ensure there is no glare on the document, the image is well-lit and clear, all document borders are visible, the ID is unobstructed, not expired or damaged, and the country on the account matches the uploaded ID. Users must also verify they are uploading a supported ID type.

    Troubles with the application’s country system may necessitate users to adjust their ID’s country. If the ID was issued by a different nation than the user resides in, verification may be challenging at the moment. In some cases, users may need to wait 24 hours to re-upload their ID due to restrictions.

    To avoid common errors during ID verification, users can try different variations of their address, ensure all information matches legal documents precisely, and understand that insufficient information may hinder verification for individuals aged 18-19.

    For users encountering persistent verification issues, Coinbase recommends using their mobile app. Identity verification on the app extends to Pro accounts as well. Leveraging the mobile app and the device camera can help resolve most ID verification problems for users. Additionally, adhering to Know Your Customer (KYC) and Anti-Money Laundering (AML) standards enhances Coinbase’s and users’ security and compliance.

    While Coinbase’s customer service has received mixed reviews, efforts are being made to enhance reliability and support responsiveness. Collaborative efforts between users and Coinbase are vital to maintaining a secure and compliant platform within international standards.

    Image Source: 24K-Production / Shutterstock

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